Frequently Asked Questions and Support

How do I check my email online?
Use this link to check your Eagle Telephone e-mail account from any computer: webmail.eagletelephone.com

How To Set Up An Email Account Using Outlook

1. Click Tools
2. Click E-mail Accounts
3. Click View or Change Existing E-mail Accounts
4. Click Next
5. Click Change (Make sure your E-mail account is highlighted in the left column)
6. Under User Information, change your e-mail address to user@eagletelephone.com
   (Change the user to your actual user name, such as bob@eagletelephone.com
7. Under Server Information, change the Incoming Mail Server (POP3) to: pop.eagletelephone.com
8. Under Server Information, change the Outgoing Mail Server (SMTP) to: mail.eagletelephone.com
9. Under Logon Information, make sure ONLY your user name is listed in the User Name box (do NOT add @eagletelephone.com to the end)
10. Under Logon Information make sure your password is entered correctly and there is a checkmark in the Remember Password box
11. Make sure there is NO check mark in the Log on Using Secure Password Authentication (SPA) box
12. Click the More Settings button
13. Click the Outgoing Server tab
14. Make sure there is NO checkmark in the box that says "My outgoing server (SMTP) requires authentication"
15. Click OK
16. Click NEXT
17. Click FINISH
18. You are now finished with changing your e-mail settings.

What do I do when the power goes out and I can not get on the Internet?
First, power down the computer and then power down the DSL modem by pushing the button on the back of the modem or unplug the power cord from the back of the modem. Wait 3 minutes and then turn on the modem and then power the computer back up.

What do I do if I can't send/receive e-mails or the web browser will not display any website?
Is "WAN," "ADSL" or "DSL" light blinking on your DSL modem? It needs to be solid. Try rebooting the modem by disconnecting its power cord for a few seconds then plug it back in.

What are the settings for Eagle Telephone System?
Primary DNS server-208.80.80.80
Secondary DNS server-208.80.80.81
Outgoing Mail (SMTP) mail.eagletelephone.com
Incoming Mail (POP3) pop.eagletelephone.com

When I pick up my phone and have no dial tone?
Make sure you check all of your phones. One might be off the hook. Make sure all phones are plugged snuggly into jacks. Try another phone in the jack. Your phone could have quit on you.